Shipping & Delivery


WHAT ARE THE SHIPPING OPTIONS?  

- FREE shipping within Malaysia (West and East Malaysia) via NinjaVan on orders over RM250

- RM10 flat fee will be charged on orders below RM250
    Orders can be tracked at: https://www.ninjavan.co/en-my/tracking

    If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

    WHEN WILL MY ORDER SHIP?

    It will take 1-2 business days to process your order after confirmation. Orders placed after 12pm (GMT) are processed the next working day. We ship Monday through Friday, excluding weekends and holidays.  You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
    We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

    WHEN WILL I RECEIVE MY ORDER?

    Most orders shipped via Ninja Van are delivered within 3 - 5 business days (West Malaysia) and 3 -7 business days (East Malaysia) from the order's ship date.

    DO YOU SHIP INTERNATIONALLY?

    Unfortunately, we do not provide international shipping. We are only able to ship locally within Malaysia.

    WRONG ADDRESS DISCLAIMER

    It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at orders@ilashmy.com. as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

    If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a refund excluding shipping fee.

    WHAT HAPPENS IF MY ORDER IS NOT RECEIVED BUT TRACKING SHOWS DELIVERED?

    Your package may or may not require a signature. Most packages are delivered to the mailbox or guard house of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).

    RETURNS

    By placing an order at ILASH, you are responsible for the cost of return shipping back to ILASH. Please refer to our returns policy for further information on how to return your packages.