This Returns and Exchanges Policy applies to all purchases made through the website ILASH Malaysia. We are pleased to accommodate returns and exchanges within 14 days on all products that have not been used and in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.
Here are some FAQ in regards to our return policy:
WHAT IS THE RETURN PERIOD?
If for any reason you are unsatisfied with your purchase returns will be accepted within 14 days from delivery date.
I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
Please accept our apologies in advance if we made a mistake with your order. Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 14 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Returns Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
WHY ARE ILASH PRODUCTS NON-RETURNABLE IF OPENED?
ILASH products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via Ninja Van insured parcel post because ILASH will not be responsible for lost returns.
MAY I RETURN MY ILASH PRODUCTS WITHOUT CONTACTING YOU?
You must contact us prior to sending your return - to expedites your refund and the return address may be different from the address your order was originally shipped from.
HOW CAN I TRACK MY RETURNS?
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to ILASH. We will send you a return confirmation email once we have received your package and refund has been processed.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 2-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
HOW MAY I CONTACT YOU?
You may contact us by e-mail at firstname.lastname@example.org. To get in touch, please include your order number and product details in the email. We always guarantee a response within 2 days and will be happy to help you!